Frequently Asked Questions

What is the difference between the "normal" and "extended" versions?

The Extended versions include a backend component interface for admins the see all user activity stream, plus all the plugins and modules. The Normal versions do not include the backend component, they only include all the plugins and modules

What does a subscription include?

During the subscription duration you have access to all modules, plugins and extensions, new releases and support.

Will the software stop working after 1 year?

No. The software will work forever, the only thing that ends after 1 year is the technical support and access to upgrades

Will my subscription extend automatically?

No, your subscription will not be extended automatically. You will be notified by email prior to your subscription expiration. That way you are able to purchase a new subscription if you'd like to.

My subscription expired, how can I renew and reactivate my account?

If you want to renew just pick a subscription on our store, and proceed to pay, so the new subscription gets added to your existing account.

What does site license mean?

You can use our product on multiple sites. However, technical support will be given only for 1 live site.

Can I upgrade my subscription type?

Yes, you can upgrade your package just by paying the difference. Please contact us if you need to upgrade.

What payments do you accept?

We accept PayPal payments and also Credit Card payments, done through the PayPal site without the need of having a PayPal account